Claims field notes
Notes from the claim floor.
Practical writing on intake, evidence, triage, and the governance layer around AI in claims work.
Customer proof
February 2025 to presentNorthwoods Insurance Group: 42 hours to 2.1 hours intake-to-brief
A 40-member adjusting team, predominantly residential property moved from manual collation of fnol emails, sms photos, and policy pdfs. to structured briefs pre-assembled for human review. AI prepares the work; humans make the call.
See the workflowclaims operations
What a better FNOL workflow looks like
FNOL is not a form. It is the first decision in a long chain of decisions. A short tour of what makes the first one count.
Read noteai governance
Human-reviewed automation in insurance claims
Automation that helps claims work belongs around the decision, not inside it. A short framework for keeping humans in control.
Read noteevidence review
Why evidence quality matters before adjuster review
An adjuster's first hour decides the next two weeks. Evidence quality is what makes that hour productive.
Read notefnol intake
How modern claims teams reduce intake back-and-forth
Most intake delays come from missing details on day one. A few small structure changes cut the email chain in half.
Read note